Privacy Policy – Atelier Lockers

This Privacy Policy explains how Atelier Lockers ("we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase from our website (the "Site"), in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions, you can contact us at sales@atelierlockers.com.

1. Who We Are

Atelier Lockers designs and manufactures handcrafted wooden lockers, based in Norfolk, UK. We are the "data controller" of the personal information you provide to us through this Site.

2. Information We Collect

We collect information you provide directly to us, and information collected automatically as you browse the Site.

Information you give us

Contact and Enquiry Forms (e.g. product enquiries, swatch requests): full name, email address, phone number, company name, delivery address, and any additional details you include (e.g. locker specifications, dimensions, requirements).
Orders and Checkout: name, billing and delivery address, email, phone number, and payment details (processed securely by our payment providers — see Section 5).
Newsletter Sign-Up: email address, and name if provided.
Account Creation (if applicable): name, email address, order history.
Customer Service Correspondence: any information you share with us via email, phone, or contact forms.

Information collected automatically

Device and Usage Data: IP address, browser type, device type, pages viewed, referring URLs, and browsing behaviour on the Site, collected via cookies and similar technologies.
Analytics Data: aggregated and/or individual usage data via tools such as Google Analytics, to help us understand how visitors use our Site.

3. How We Use Your Information

We use your personal information to:

Process and fulfil orders, including delivery and after-sales support
Respond to enquiries, quote requests, and swatch/sample requests
Send order confirmations, shipping updates, and customer service communications
Send marketing communications where you have opted in (e.g. newsletter sign-up), and allow you to unsubscribe at any time
Improve our Site, products, and services through analytics
Detect and prevent fraud, and comply with legal obligations
Maintain records for accounting, tax, and warranty purposes

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

Contract: to process your order and provide the products/services you request
Legitimate Interests: to respond to enquiries, improve our Site, and prevent fraud
Consent: for marketing emails and non-essential cookies, which you can withdraw at any time
Legal Obligation: to comply with tax, accounting, and other legal requirements

5. Sharing Your Information

We do not sell your personal information. We share it only where necessary, with:

Shopify Inc., our e-commerce platform provider, which hosts our Site and processes orders on our behalf
Payment Processors (e.g. Visa, Mastercard, PayPal, Klarna, American Express, and other providers integrated with Shopify Payments), to securely process transactions
Delivery/Courier Partners, to fulfil and deliver your order
Email/Marketing Platforms, if you have opted in to receive marketing communications
Analytics Providers (e.g. Google Analytics), to help us understand Site usage
Professional Advisors, Regulators, or Authorities, where required by law

All third parties are required to handle your data securely and in accordance with applicable data protection law.

6. International Transfers

Some of our service providers (such as Shopify) may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms, to protect your information.

7. Cookies

We use cookies and similar technologies to operate our Site, remember your preferences (e.g. items in your basket), and analyse traffic. You can control or disable cookies through your browser settings; note that some parts of the Site may not function correctly without them.

(If you use a cookie consent banner/app, add a link to your cookie policy or preference centre here.)

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements (e.g. order and tax records are typically kept for a minimum of 6 years in the UK). Enquiry and swatch request details are retained for as long as needed to respond to your request and for a reasonable period afterward for follow-up purposes.

9. Your Rights

Under UK GDPR, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information, in certain circumstances
Object to or restrict certain processing
Request a copy of your data in a portable format
Withdraw consent at any time, where processing is based on consent (e.g. marketing emails)
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled

To exercise any of these rights, contact us at sales@atelierlockers.com.

10. Children's Privacy

Our Site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.

11. Security

We take reasonable technical and organisational measures to protect your personal information, including relying on Shopify's secure hosting and payment infrastructure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will indicate when changes were made. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Atelier Lockers Email: sales@atelierlockers.com Phone: 01953 718221